Customer Sales Support

Indotronix International Corporation • Chula Vista, CA

22h • Onsite

About The Position

The Customer Sales Support professional supports global airline customers and sales operations in the aviation aftermarket sector. The role handles customer inquiries, processes orders and quotes, supports account management, and helps ensure a high-quality customer experience. It is based onsite in Chula Vista, California, and is a one-year contract with multiple Monday–Friday shifts available: 7:00 AM–3:30 PM, 8:30 AM–5:00 PM, and 1:30 PM–10:00 PM. The position pays $26.50 per hour for the first shift and $27.50 per hour for the second shift. U.S. citizenship is required for this federal contract.

Requirements

• Bachelor’s degree.
• U.S. citizenship, required for the federal contract.
• 2–4 years of experience in customer service, order management, or business process environments.
• Professional written and verbal English communication skills.
• Competency in Microsoft Office, including Excel, Word, PowerPoint, and Access; MS Dynamics; and TEAMS messaging.
• Willingness to work onsite in Chula Vista, California, and flexibility to work the listed shifts: 7:00 AM–3:30 PM, 8:30 AM–5:00 PM, or 1:30 PM–10:00 PM, Monday–Friday.

Nice To Haves

• Experience with SAP or similar business systems.
• Participation in continuous improvement or quality initiatives.
• Ability to communicate in additional languages.
• Hands-on experience with high-profile customer support and CRM tools.

Responsibilities

• Serve as the primary point of contact for airlines, MRO facilities, and brokers regarding aftermarket spares orders and account management.
• Help customers use the global Spares and Technical Service Customer Portal.
• Respond to customer inquiries by phone and electronic communication, providing accurate product and service information.
• Manage credit releases and oversee invoice payment processes.
• Process orders and quotes according to Standard Work procedures, and redirect queries when necessary.
• Submit daily work reports to management to support operational targets.
• Participate in continuous improvement initiatives to enhance processes and service quality.
• Document customer interactions accurately in ERP, MS Dynamics, and Salesforce systems.
• Coordinate with shipping, provisioning, and inventory teams to expedite or trace orders.
• Maintain current knowledge of products and organizational processes to provide informed customer support.

Benefits

• Competitive hourly pay: $26.50 for the first shift and $27.50 for the second shift.
• Opportunity to support global airline operations in a high-impact role.
• Experience with industry-leading CRM and ERP systems.
• Collaborative, growth-focused team environment.
• Exposure to continuous improvement processes and career development.

What This Job Offers

• Career Level: Mid Level