Customer Sales & Service Representative

TELUS • Montreal, QC

11d

About The Position

The TELUS Data & Trust Office provides world-class, innovative privacy solutions to TELUS. We partner with teams across the organization to advance our corporate priorities, support innovation and ultimately deliver on our promise to safeguard our customers' privacy and to earn and maintain their trust. We see compliance with the law as just our starting point and we passionately pursue opportunities to demonstrate respect for our customers and their privacy through transparent, robust, and ethical privacy practices. The Privacy Request Centre, within the Data & Trust Office, is hiring a Customer Service Representative to support the privacy program and join a collaborative team dedicated to earning customer trust through thoughtful, empathetic communication. This temporary role is a 6-month development opportunity designed to accelerate your expertise in privacy-focused customer service while contributing directly to TELUS' commitment to customer trust.

Requirements

• Fluent in both French and English, with professional written and verbal communication skills.
• Passionate about providing exceptional customer experiences, with proven ability to overcome objections and handle both favourable and unfavourable customer interactions with professionalism and empathy
• Accurate keyboarding and data entry skills; comfortable learning and using confidential electronic record systems
• Strong record-keeping abilities and the ability to maintain accuracy while managing multiple priorities simultaneously
• Thrive in a collaborative team environment, but can also work independently with minimal supervision when needed
• Ability to prioritize and multi-task while maintaining a high level of attention to detail; ability to adapt to demands in a fast-paced, changing environment
• Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

Nice To Haves

• Previous experience in a privacy, compliance, or regulated environment (such as finance, healthcare, or telecommunications)
• Understanding of TELUS Privacy Commitment and Canadian privacy laws and regulations
• Experience mentoring or guiding teammates on complex issues
• Enthusiasm for continuous learning in a dynamic environment and willingness to share knowledge with colleagues

Responsibilities

• Provide timely resolution to TELUS Consumer Solutions customer privacy inquiries, handling questions about TELUS' data practices, investigating privacy incidents, and responding to customers' requests for information across all three brands
• Utilize sound judgment and decision-making to support customers and internal teams with privacy escalations. You'll manage ambiguous and complex situations while maintaining the highest standards of customer service and empathy
• Coordinate with our Legal, Compliance, and Customer Operations teams to align on customer response strategies and resolution approaches. You'll work cross-functionally to ensure complex privacy cases are resolved thoughtfully
• Keep confidential electronic records systems, formats, and information current and accurate. Meticulous attention to detail in documentation is essential to this responsibility
• Prioritize and adjust priorities in a fast-paced, changing environment with agile efficiency to meet deadlines and customer expectations

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed