Customer Sales & Service Consultant
About The Position
Join Eastlink: A Career That Connects. Eastlink is a family-owned, entrepreneurial, and innovative company headquartered in Halifax, Nova Scotia. We take great pride in being a leader in delivering creative, competitive, customer-focused telecommunications solutions, and connecting our customers to the things and people that matter most. Serving a customer base across seven provinces, our advanced solutions include Internet, Mobile, TV, Telephone, Security and Automation, Data Communications, and exclusive locally produced programming on Eastlink Community TV. We’re passionate about connecting people through Mobile, Internet, TV, Security, and more, with service they can count on and opportunities they can grow with. We embrace diversity, inclusion, equity, and accessibility throughout all levels of the organization and encourage members of equity groups to self-identify during the application process. Eastlink operates in a culture of continuous improvement through listening, learning, and adapting, which enables us to respond quickly to the evolving needs of both employees and customers. We recognize that our truly greatest competitive edge is our people and that delivering a great customer experience begins with a great employee experience. Our philosophy of developing and training our team “on the ground” not only helps to create a strong onboarding experience but also readies employees for future growth opportunities within the organization.
Requirements
- Strong communication and active listening skills
- A customer-first mindset with the ability to confidently offer solutions and upsell when appropriate
- Comfort handling both service-related and sales-focused conversations
- Ability to meet performance metrics in a high-volume call center environment
- Basic computer proficiency and the ability to navigate multiple systems
- Reliability, professionalism, and a positive attitude
- Flexibility to work scheduled shifts, including evenings and weekends
Nice To Haves
- Previous experience in customer service, sales, retail, or call center environments is an asset
- Motivated candidates with strong transferable skills
Responsibilities
- Answering customer inquiries related to billing, accounts, and services
- Identifying customer needs and recommending products, services, and promotions
- Assisting customers with upgrades and plan changes
- Resolving concerns efficiently while delivering a positive customer experience
- Meeting individual sales and performance targets
- Using multiple systems and tools to document interactions accurately
Benefits
- Paid time off
- holidays
- sick days
- health benefits
- pension plan
- employee discounts
- unlimited commission
- performance incentives
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
