Customer Service Consultant

Caliber Collision•Fishers, IN

2d•Onsite

About The Position

Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly greeting customers in person or on the phone, determine their needs, and immediately respond by providing guidance and assistance as required, assisting Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles, arranging customer transportation, preparing paperwork and performing active customer deliveries while effectively communicating with customers, clients, teammates and vendors to ensure correct and efficient repairs while adhering to all Caliber’s Standard Operating Procedures, insurance partners and industry guidelines/standards. Caliber, founded in 1997, has grown to more than 1,600 centers nationwide, offering a full range of complementary automotive services including collision repair and auto glass. The company was recognized on Forbes' 'America's Best Large Employers' list and received an Inc. 2021 Best in Business gold medal. With over 25,000 teammates, Caliber is dedicated to 'Restoring the Rhythm of Your Life®' for customers by providing outstanding service and ensuring safe returns to the road.

Requirements

2+ years of customer facing experience
Must have a valid driver’s license
Must be eligible for coverage under our company insurance policy
Ability to do consistent physical activity – reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs
Passion for learning the collision industry
Be able to understand instructions – written and verbal
Can prioritize competing tasks and adapt easily to a fast-paced environment
Must be able to provide personable, friendly “World Class” customer service to internal and external customers
Must be eligible to work in the U.S. with no restrictions

Nice To Haves

Sales experience

Responsibilities

Properly greeting customers in person or on the phone
Determine customer needs and immediately respond by providing guidance and assistance as required
Assisting Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles
Arranging customer transportation
Preparing paperwork
Performing active customer deliveries
Effectively communicating with customers, clients, teammates and vendors to ensure correct and efficient repairs
Adhering to all Caliber’s Standard Operating Procedures, insurance partners and industry guidelines/standards