Customer Sales Representative

Precision Aviation Group•Camarillo, CA

13d•Onsite

About The Position

Precision Display Repairs (PDR) has an opening for a Customer Service Representative. This role is responsible for direct communication with customers via telephone and email, with the primary goal of ensuring customer satisfaction by promptly addressing inquiries and resolving issues.

Requirements

Exceptional communication skills to effectively interact with Customers, understand their needs, and provide clear and concise responses to their inquiries.
Strong Customer Service skills to ensure customers feel valued and satisfied with the provided services or products.
Patience and empathy to handle frustrated customers and provide solutions that address their concerns effectively.
Problem-solving skills to accurately identify issues and develop effective solutions promptly.
Technical knowledge to understand the product or service, troubleshoot issues, and guide customers through resolution steps.
Proficient computer skills, including Microsoft Office Suite; especially Excel Spreadsheets.
Strong time management skills.
Excellent verbal and written communication skills.
Strong organizational skills.
Strong interpersonal skills to work with team members, clients and suppliers.
Excellent attention to detail to ensure all purchase orders are accurate.
High school diploma
At least two years of related customer service-related experience, customer-facing role, or related field preferred.

Nice To Haves

AS in Administration a plus
Some negotiation skills a plus

Responsibilities

Deal directly with Customers as first point of contact
Follow up with Customer inquiries
Provide Customer with product and service information
Identify, research and resolve Customer issues using the computer system
Update Customer information in computer system, as needed
Verify shipped product is scanned out at the correct price in the computer system
Advise Accounting via email of invoicing $ amounts for shipped product, along with a copy of packing list
Production of Customer Performance Reports
Assign RMAs as necessary