Customer Sales Coordinator-Field Sales Representative

Model1 Commercial Vehicles, Inc. • Jacksonville, FL

7d • $0 - $60,000 • Onsite

About The Position

This is a field-facing role that proactively engages existing fleet customers and prospects new local customers for parts and service. The role involves educating customers on Model 1 offerings such as parts, service, warranty, vehicle lines, and commercial upfitting. The coordinator will capture fleet size and composition, hand off leads to internal owners (Parts, Service, Sales), and follow through to ensure customer needs are met and satisfaction is confirmed.

Requirements

• Excellent communication and customer empathy; confident with in-person outreach.
• Organized and self-directed in the field; strong follow-through.
• Comfort learning parts/service basics (training provided).
• Proficiency with phone/email; basic spreadsheets; willingness to learn CRM/DMS mobile app.
• Valid driver’s license; daily local travel (60–80% in the field).

Nice To Haves

• Customer service, retail parts, dealership service writing, inside/outside sales experience.
• Familiarity with commercial vehicles/upfitting or warranty processes.

Responsibilities

• Plan weekly route of customer visits, prioritizing top fleets and time-sensitive needs.
• Conduct drop-ins, scheduled meetings, and phone/video touchpoints, documenting notes in CRM/DMS the same day.
• Profile fleets (size, composition, duty cycles, service intervals) and identify parts and service opportunities.
• Create and route opportunities for Parts (order coordination), Service (submit requests + coordinate with Scheduling), Vehicle Sales (warm intro), and Upfit (capture requirements).
• Set clear expectations and defer to Scheduling for slotting and lead times.
• Track all handoffs with owners and dates, keeping customers informed.
• Send visit recaps within 24 hours with agreed next steps and contacts.
• Confirm parts arrival/pickup, service appointments, and satisfaction, requesting CSAT feedback.
• Escalate stockouts, delays, or quality concerns quickly with options presented.
• Maintain accurate customer/fleet profiles, opportunity stages, and next steps in CRM/DMS.
• Meet response and follow-up SLAs; use standard email/phone templates.
• Log every touch (visit/call/email) and attach visit notes/photos as needed.
• Maintain a safe driving record (MVR check), follow company vehicle/mileage policy, and use PPE as required on sites.
• Respect facility rules at customer sites and represent Model 1 brand standards at all times.

Benefits

• Competitive benefits including health insurance, paid holidays, and vacation pay
• Continuous training to provide you the opportunity to develop your full potential and be a true business partner
• Access to an expansive network of mentors and networking opportunities
• Top quality technology to assist in your daily responsibilities to allow for more efficiencies to deliver outstanding customer service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed