Customer Sales Coordinator-Field Sales Representative

Model1 Commercial Vehicles • Jacksonville, FL

6d • $0 - $60,000 • Onsite

About The Position

This is a field-facing role that proactively engages existing fleet customers and prospects new local customers for parts and service. The role involves educating customers on Model 1 offerings, capturing fleet information, handing off leads to internal teams, and ensuring customer needs are met and satisfaction is confirmed. The company, Model 1 Commercial Vehicles, is the nation's largest dealership representing over 20 manufacturers, founded in 1980 with a focus on customer relationships and creative solutions.

Requirements

• Excellent communication and customer empathy.
• Confident with in-person outreach.
• Organized and self-directed in the field with strong follow-through.
• Comfort learning parts/service basics (training provided).
• Proficiency with phone/email and basic spreadsheets.
• Willingness to learn CRM/DMS mobile app.
• Valid driver’s license.
• Daily local travel (60–80% in the field).

Nice To Haves

• Customer service experience.
• Retail parts experience.
• Dealership service writing experience.
• Inside or outside sales experience.
• Familiarity with commercial vehicles/upfitting or warranty processes.

Responsibilities

• Plan weekly route of customer visits, prioritizing top fleets and time-sensitive needs.
• Conduct drop-ins, scheduled meetings, and phone/video touchpoints, documenting notes in CRM/DMS the same day.
• Profile fleets (size, composition, duty cycles, service intervals) and identify parts and service opportunities.
• Create and route opportunities for Parts (order coordination), Service (submit requests + coordinate with Scheduling), Vehicle Sales (warm intro), and Upfit (capture requirements).
• Set clear expectations with customers, deferring to Scheduling for slotting and lead times.
• Track all handoffs with owners and dates, keeping customers informed.
• Send visit recaps within 24 hours with agreed next steps and contacts.
• Confirm parts arrival/pickup, service appointments, and satisfaction, requesting CSAT feedback.
• Escalate stockouts, delays, or quality concerns quickly with options presented.
• Maintain accurate customer/fleet profiles, opportunity stages, and next steps in CRM/DMS.
• Meet response and follow-up SLAs, using standard email/phone templates.
• Log every touch (visit/call/email) and attach visit notes/photos as needed.
• Maintain a safe driving record and follow company vehicle/mileage policy.
• Use PPE as required on sites.
• Respect facility rules at customer sites and represent Model 1 brand standards at all times.

Benefits

• Competitive benefits including health insurance, paid holidays, and vacation pay.
• Continuous training to provide the opportunity to develop full potential and be a true business partner.
• Access to an expansive network of mentors and networking opportunities.
• Top quality technology to assist in daily responsibilities for more efficiencies and outstanding customer service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed