Customer Sales Coordinator – Appointment Scheduling

Logan A/C & Heat Services•Dayton, OH

10d•Onsite

About The Position

Logan Services is looking for a Customer Sales Coordinator to join our Dayton team. You'll be the first point of contact for homeowners who are interested in HVAC services, helping qualify their needs and schedule in-home appointments with our Comfort Advisors. This is not a traditional sales role. You won't be responsible for closing the sale or selling HVAC systems over the phone. Your job is to connect with the customer, understand what they're looking for, determine the appropriate next step, and schedule the right appointment. If you've worked in customer service, call centers, appointment setting, inside sales, hospitality, recruiting, scheduling, or lead qualification, your experience could translate well to this role.

Requirements

Personable, confident, curious, organized, and comfortable talking with customers.
Enjoy talking to people and building rapport.
Know how to ask questions and actively listen.
Can confidently guide a conversation.
Comfortable making and receiving phone calls.
Can handle multiple conversations and computer systems.
Motivated by goals and measurable results.
Stay positive when conversations don't go as planned.
Strong follow-through and attention to detail.
Enjoy working as part of a team.

Nice To Haves

Customer service experience
Call center experience
Appointment setting experience
Inside sales experience
Hospitality experience
Recruiting experience
Scheduling experience
Lead qualification experience
HVAC experience is not required.

Responsibilities

Answer inbound calls from homeowners interested in HVAC services.
Follow up with leads through phone, email, and text.
Ask questions to understand the customer's needs and determine the appropriate appointment.
Schedule, confirm, and reschedule in-home sales appointments.
Match customers with the appropriate Comfort Advisor based on scheduling and service needs.
Build rapport and create a great first impression.
Maintain accurate customer and lead information in our CRM and scheduling systems.
Communicate appointment details with the Sales and Comfort Advisor teams.
Work with Customer Service, Dispatch, Marketing, and Sales to create a seamless customer experience.
Meet individual and team goals for appointment booking, lead conversion, and customer satisfaction.