Customer Sales Associate

Trane Italia•Shreveport, LA

31d•Onsite

About The Position

Trane Technologies is a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes, and transportation, with a core mission to prioritize the planet. Sustainability is integral to their business operations through brands like Trane® and Thermo King. The company invites individuals who are eager to address global challenges and contribute to a better, sustainable future to join their team. This Customer Sales Associate role is based On-Site (5 days) and involves becoming a trusted advisor for customers visiting Trane Supply stores. The associate will assist customers with various needs, including resolving parts or equipment issues and delivering high-quality parts and solutions promptly. Key aspects of the role include a solid understanding of product offerings, achieving sales goals, possessing exceptional problem-solving skills, and managing the order process to ensure customer satisfaction.

Requirements

H.S. Diploma or General Education Degree (GED)
Inside sales, retail, or related experience
Experience in a fast-paced, customer focused environment with a focus on customer service, continuous improvement, and safety.
Proven experience in building customer relationships and maintaining professional customer service even in challenging situations.

Responsibilities

Provide support to customers and find the best method to resolve problems to ensure customer satisfaction.
Partners with customers to grow sales by identifying related products or add on extensions.
Process customer orders and respond to inquiries, questions or complaints regarding Parts and Supply offerings and offer solutions to ensure customer satisfaction and future sales.
Keep current on knowledge of Trane Products, offerings, and promotions in order to provide a premier customer experience and drive sales.
Interact with customers both on the phone and in person.
Executes quote and order management processes with high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery – entering quotes and invoices and follow through on fulfillment.
Assists with warehouse/inventory management work as needed.
Flexibility to work overtime/weekends, as required.