Customer Sales Associate

Trane Italia•New York, NY

30d•Onsite

About The Position

Trane Technologies is a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes, and transportation, with a mission to put the planet first. Sustainability is central to their business. The Customer Sales Associate role involves becoming a trusted advisor for customers visiting Trane Supply stores, assisting with parts or equipment issues, and delivering high-quality parts and solutions in a timely fashion. To excel, the associate needs a solid understanding of product offerings, the ability to consistently achieve sales goals, and exceptional problem-solving skills. Taking ownership of the order management process is crucial for smooth transactions and customer satisfaction.

Requirements

H.S. Diploma or General Education Degree (GED)
Inside sales, retail, or related experience
Experience in a fast-paced, customer focused environment with a focus on customer service, continuous improvement, and safety.
Proven experience in building customer relationships and maintaining professional customer service even in challenging situations.

Responsibilities

Provide support to customers and find the best method to resolve problems to ensure customer satisfaction.
Partners with customers to grow sales by identifying related products or add on extensions.
Process customer orders and respond to inquiries, questions or complaints regarding Parts and Supply offerings and offer solutions to ensure customer satisfaction and future sales.
Keep current on knowledge of Trane Products, offerings, and promotions in order to provide a premier customer experience and drive sales.
Interact with customers both on the phone and in person.
Executes quote and order management processes with high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery – entering quotes and invoices and follow through on fulfillment.
Assists with warehouse/inventory management work as needed.
Flexibility to work overtime/weekends, as required.