Customer Sales and Service Representative

LGG Industrial•Houston, TX

About The Position

The function of the Customer Sales and Service Representative is to provide direct support to the Branch Managers and Sales Representatives in the ongoing development of existing and prospective LGG Industrial customers to ensure that the Branch is able to meet its growth targets.

Requirements

Possess excellent customer service skills
Ability to interact with customers and team-members in a professional manner
Ability to work independently
Ability to work in a fast-paced environment
Ability to multitask and prioritize responsibilities
Must have excellent communication skills, both oral and written
Requires a proficiency in math skills including addition, subtraction, multiplication and division in units of measure
Must be able to perform calculations using whole numbers, fractions, and decimals.
Moderate computer skills including MS Word, Excel, internet, customer portals and email
Must be able to successfully utilize the company software
Minimum of 1 year Business to Business Customer Service Experience
High School Diploma or Equivalent
Must be 18 years of age or older
Ability to perform basic math
Reliable transportation is a must
Ability to work nights and weekends, as required
Ability to work overtime, as required
Background checks and drug screening may be required (by Company, Customer or DOT requirements in working on-site and operating equipment as required or permitted by law)

Nice To Haves

1-3 years of customer service experience in industrial distribution
Previous experience utilizing an ERP system
Product knowledge in hose, gasket and conveyor systems a plus

Responsibilities

Must maintain 100% commitment to safety policies and procedures
Partners with Sales Representatives to provide sales quotes
Processes incoming inquiries into company sales system
Quotes customers using working knowledge of product
Successfully achieves budgeted Branch sales goals
Assists A/R personnel in creating and establishing new accounts and follows up on collections
Coordinates with Sales Representatives and Branch management to keep account activities updated
Monitors delivery date commitments and expedites where appropriate
Monitors customer specific inventory for sales order fulfillment
Builds and maintains strong internal and external relationships
Provides technical/service support to account management, branch management and internal and external customers
Perform other duties as trained and qualified for

Benefits

Competitive compensation plan, with a bonus potential
Health Benefits: medical, dental, vision, short term and long-term disability – available 1st of month following the date of hire
401k with company match
Paid vacation, holidays and sick time
Opportunities for growth!
LGG Industrial gives employees the opportunity to develop themselves, at both the professional and personal level.
Dynamic!
LGG Industrial is a healthy, growing enterprise. This brings continuity, stability and, therefore certainty. Certainty, with room for ambition, personal development and innovation.
Challenges and innovation!
Working at LGG Industrial means working in an innovative environment where you take on challenges and share them, come up with innovative solutions and act in a dynamic and well-considered manner. All of this as a team and as individual.
Being part of a strong team!
LGG Industrial is constantly working on a corporate culture where people take center stage. A friendly, open and pleasant work environment with respect for and confidence in one another. A stimulating and challenging workplace climate where knowledge is shared. As an LGG Industrial employee, you form part of a winning team; a team that helps keep LGG Industrial the undisputed market leader in its field.
Work placement, traineeship opportunities for students!
We offer ample opportunities, especially for students from a technical or commercial background. The wide range of trainee posts at LGG Industrial offers students the opportunity to gain practical experience at an innovative multinational company. Those in search of an informative and challenging traineeship at an organization with a friendly and open work climate need look no further than LGG Industrial.