Customer Retention Specialist (Sales Focus)

1-800 Hansons LLC•Troy, MI

10d•Onsite

About The Position

Grow your career with HANSONS! We’re a top-ranked, fast-growing home improvement company looking for a driven Customer Retention Specialist (Sales Focus). As a Customer Retention Specialist (Sales Focus), you’ll connect with customers considering canceling, understand their concerns, and turn those conversations into solutions. Using strong communication, problem-solving, and a consultative sales approach, you’ll help customers move forward with confidence. If you’re customer-focused, results-driven, and have sales or call center experience, we want to hear from you.

Requirements

5+ years of professional work experience or an equivalent combination of education and experience
3+ years of experience in a call center or customer-facing environment
Strong organizational skills and attention to detail
Ability to analyze situations, solve problems, and make sound decisions that support both the customer and the business
Ability to maintain reliable and consistent attendance, with or without reasonable accommodation

Nice To Haves

Previous sales or sales leadership experience is a plus

Responsibilities

Use problem solving and five-star customer service skills to speak with a customer that is requesting to cancel their contract.
Review and recommend revisions to product selections and financing options to ensure the customer is able to achieve a positive resolution to their home improvement needs.
Use multi-tasking skills to communicate with customer, update notes in the customer’s profile and review potential deals to discuss with customer to save the deal.
Connect with customers in a timely manner using provided reporting in order to reach customers rapidly.
Develop and maintain good working relationships with all internal customers, including Sales, Service, Operations, General Managers, and other internal partners.

Benefits

Earning potential of $70k-$100k+/year (Base + Incentive)
Full-Time opportunity with Weekly pay via direct deposit
Health benefits available at 30-days of employment (medical, dental, vision, life, critical, accident, short-term & long-term disability)
Eligible for 401k w/company match at 90-days of employment
Eligible for paid time off at 90-days of employment with unlimited roll-over of unused hours
Holiday pay eligible at 30-days of employment
Tools provided to help you develop and grow into leadership opportunities
Committees to join to continue a great company culture and keep HANSONS a fun place to work
Opportunities to earn up to $1,500 per person you refer to any of our locations across the country that joins the team
Employee as well as Friends & Family Discounts available