Customer Retention Specialist - State Farm Agent Team Member
About The Position
At Kevin Baez - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us. Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.
Requirements
- Strong interpersonal and problem-solving abilities.
- Effective communication and listening skills.
- Detail-oriented with a focus on customer experience.
- Previous experience in customer service or account management preferred.
- Must be able to obtain applicable state insurance licenses.
Responsibilities
- Communicate with existing customers regarding renewals and coverage options.
- Review accounts and assist with updates or changes as needed.
- Identify opportunities to enhance customer satisfaction and engagement.
- Maintain accurate records and documentation of interactions.
- Collaborate with team members to meet retention and outreach objectives.
Benefits
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
