Customer Retention Advisor – Insurance
hireful agency
•Remote
About The Position
As an Insurance Renewals Advisor, you’ll handle inbound calls, support online sales, retain customers considering cancellation and identify opportunities to maximise renewals. You’ll deliver outstanding customer service while ensuring every interaction meets FCA regulatory and compliance standards. The role is 100% work from home and offers 37.5 hours per week on a four-weekly shift pattern between 8am and 6pm, Monday to Friday, plus one Saturday in every three from 9am to 1pm. You must be able to start on 23 November and take part in a four-week onboarding and training program.
Requirements
- Previous call centre experience is essential.
- Be a confident communicator, resilient and organised, with a passion for delivering excellent customer experiences.
- Be able to start on 23 November and participate in a four-week onboarding and training program.
Nice To Haves
- Experience in sales, customer retention, insurance renewals or a target-driven customer service environment is highly desirable.
Responsibilities
- Handle inbound calls.
- Support online sales.
- Retain customers considering cancellation.
- Identify opportunities to maximise renewals.
- Deliver outstanding customer service while meeting FCA regulatory and compliance standards.
Benefits
- £25,700 salary.
- 24 days’ annual leave plus your birthday off.
- Pension.
- Two charity volunteering days.
- Group life assurance.
- Healthcare cash plan.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
