Customer Resolution Specialist I - $37-57K

Military Spouse Corporate Career Network

4d • Remote

About The Position

The Customer Resolution Specialist supports customers across all channels by providing order-entry support, order management, handling customer inquiries, and resolving customer tasks across domains. The role seeks to exceed customer requirements and expectations and broaden customer relationships. It may be based anywhere in the United States except Alaska, Kentucky, Maine, Maryland, Missouri, Nebraska, and Oregon; the employer will also consider Hawaii for remote work. Travel is 1–20%.

Requirements

• Associate’s degree, technical degree, or equivalent work experience.
• At least 1 year of relevant experience in customer service or order management.
• Excellent communication and organizational skills.
• Proficiency with Microsoft Office tools and technical aptitude to learn new software.
• Ability to work independently and as a team player who contributes to an inclusive environment.
• Analytical and problem-solving skills, including the ability to identify critical situations and use good judgment to respond promptly.
• Consult appropriate stakeholders before making critical decisions.
• Customer focus and assertiveness in driving actions needed to create a superior customer service experience.

Responsibilities

• Provide standard target pricing when requested.
• Provide internal crossover support when requested.
• Receive customer purchase orders and clarify material, pricing, or other information with the customer or internal quoting team before entry, as needed.
• Enter customer purchase orders into the Acuity order management system.
• Provide basic order management after entry through activation.
• Monitor orders for exceptions and holds to help ensure timely activation, production, and shipment.
• Proactively monitor assigned customer orders and communicate delays.
• Act as a liaison and translator between internal partners and customers.
• Serve as a point of contact and navigator for customers across the Customer Experience organization.
• Collect and document customer details to support transitions to other departments and prevent customers from having to repeat information.
• Submit RFA, Claim, CFA, or other forms on behalf of customers according to company policy.
• Contribute to annual initiatives to increase industry service levels and improve team productivity.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree