Customer Research Spec I

Freedom Mortgage•Ponte Vedra Beach, FL

1d•Onsite

About The Position

The Specialist, Cust Rsrch I is responsible for the processing of Customer Care related tasks including but not limited to: processing some aspects of borrower incoming and outgoing correspondence; assist in the generation of system related letters and notifications; and research processes for Customer Care.

Requirements

High School Diploma required
One (1) year related experience and/or training; or equivalent combination of education and experience.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
Ability to apply concepts of basic algebra and geometry.
Ability to apply common sense understanding to carry out detailed but uninvolved written oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Requires moderate interpersonal and communication skills to ensure that customer requests or needs are met.
Acknowledges and clarifies customer inquiries, requests, or complaints to ensure that needs are identified, documented and addressed.