Customer Rep Post 2001

National Grid • Brentwood, NY

10d • Onsite

About The Position

The Customer Representative role involves communicating with customers regarding their accounts, processing requests such as cut-ons and meter changes, and making payment arrangements for delinquent bills. This position requires operating office machines, authorizing field investigations or special meter readings, and instructing lower-grade employees. Responsibilities also include accepting and processing payments through various methods like One Step, Western Union, or Check By Phone. The role is covered by a collective bargaining agreement, and new hires are bound by its terms. National Grid utilizes AI-based assessments for evaluating job qualifications and does not provide visa sponsorship.

Requirements

• One-year experience in related work, which includes a thorough knowledge of all clerical functions associated with Customer Office operations.
• Ability and personal characteristics necessary to handle responsible customer contacts.
• Ability to maintain files.
• Perform simple arithmetical computations involving addition, subtraction, multiplication, and division of whole numbers, fractions, decimals, and percentages.
• Knowledge of keyboard.
• Successful completion of the Customer Representative testing.
• Successful completion of Customer Relations Training Program.
• Ability to work without a need for current or future visa sponsorship.
• Willingness to work overtime in accordance with departmental requirements.
• Willingness to participate in the Company's Emergency Restoration Program as may be required.
• Willingness to participate in federally mandated drug testing programs prior to selection, randomly on a year-round basis, after an accident and for reasonable cause.
• PASS CLERICAL ASSESSMENT

Nice To Haves

• Spanish speaking preferred
• CSS Knowledge preferred
• Minimum of one-year satisfactory performance as a Customer Representative to qualify for a Customer Representative A-5.
• Four additional years of satisfactory performance as a Customer Representative 5 to qualify for a Customer Representative 6 position.

Responsibilities

• Communicate with customers, whether in person, by telephone, or by written correspondence concerning accounts for processing, cut-ons, meter changes, etc.
• Make arrangements with customers concerning method of payment of delinquent bills, either by routine collection, telephone calls or by direct customer contact.
• Secure the necessary information to answer telephone questions or arrange for others to furnish data to customers.
• Authorize field investigations and/or special meter readings, if necessary, to properly answer queries.
• Operate ordinary office machines.
• Instruct other similar or lower grade employees in the proper performance of the Customer Representative job duties and conduct workflow.
• Accept and process payments using One Step, Western Union or Check By Phone.

Benefits

• Equal employment opportunities to all employees and applicants for employment regardless of protected class.
• No discrimination on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws.
• Affirmative action programs for individuals with disabilities and protected veterans.
• Employment practices designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment.
• Compliance with all applicable federal, state, and local anti-discrimination laws.
• Fostering a workplace that is free from unlawful discrimination and harassment.
• Encouraging a culture of respect for all.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed