Customer Rep Post 2001

natgridProd • Town of Islip, NY

1d • Onsite

About The Position

This role involves communicating with customers regarding their accounts, processing requests, and making payment arrangements for delinquent bills. The position requires operating office machines, authorizing field investigations, and potentially instructing lower-grade employees. Responsibilities include accepting and processing various payment methods.

Requirements

• One-year experience in related work, which includes a thorough knowledge of all clerical functions associated with Customer Office operations.
• Have the ability and personal characteristics necessary to handle responsible customer contacts.
• The ability to maintain files, perform simple arithmetical computations involving addition, subtraction, multiplication, and division of whole numbers, fractions, decimals, and percentages.
• Successful completion of the Customer Representative training program.
• Knowledge of keyboard.
• Successfully completed Customer Representative testing.
• Successfully completed Customer Relations Training Program.
• Ability to work without a need for current or future visa sponsorship.
• PASS CLERICAL ASSESSMENT

Nice To Haves

• Spanish speaking preferred
• CSS Knowledge preferred

Responsibilities

• Communicate with customers, whether in person, by telephone, or by written correspondence concerning accounts for processing, cut-ons, change meters, etc.
• Make arrangements with customers concerning method of payment of delinquent bills, either by routine collection, telephone calls or by direct customer contact.
• Secure the necessary information to answer telephone questions or arrange for others to furnish data to customers.
• Authorize field investigations and/or special meter readings, if necessary, to properly answering queries, operate ordinary office machines.
• Instruct other similar or lower grade employees in the proper performance of the Customer Representative job duties and conduct workflow.
• Accept and process payments using One Step, Western Union or Check By Phone.

Benefits

• Employees selected will be expected to work overtime in accordance with departmental requirements and to participate in the Company's Emergency Restoration Program as may be required.
• Employees selected for this classification will be required to participate in federally mandated drug testing programs prior to selection, randomly on a year-round basis, after an accident and for reasonable cause.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed