Customer Representative
About The Position
Department: Patient Financial Services. Works under the supervision of the Director of Patient Financial Services. Investigates complaints. Follows up on patient inquiries regarding billings while providing courteous patient relations service in a confidential manner. Performs other duties as assigned. Greets patient and public politely. Documents, investigates and resolves patient inquiries regarding billings while providing courteous patient relations service in a confidential manner. Enters detailed comments into the computer system. Is vigilant of co-member’s desk when vacant. Interprets for non-English speaking patients/public. Processes incoming mail. Processes appropriate adjustments in a confidential manner with appropriate documentation/signature. Interacts with Patient Relations and Administration regarding accounts. Receives patient problems from business services staff. Maintains records and files account transaction, hard copy and computer system. Answers inquiries accurately and courteously.
Requirements
- High school education or GED.
- One (1) or more years’ experience in medical billing, including medical terminology, computer experience and guest relations.
Responsibilities
- Investigates complaints.
- Follows up on patient inquiries regarding billings while providing courteous patient relations service in a confidential manner.
- Greets patient and public politely.
- Documents, investigates and resolves patient inquiries regarding billings while providing courteous patient relations service in a confidential manner.
- Enters detailed comments into the computer system.
- Is vigilant of co-member’s desk when vacant.
- Interprets for non-English speaking patients/public.
- Processes incoming mail.
- Processes appropriate adjustments in a confidential manner with appropriate documentation/signature.
- Interacts with Patient Relations and Administration regarding accounts.
- Receives patient problems from business services staff.
- Maintains records and files account transaction, hard copy and computer system.
- Answers inquiries accurately and courteously.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
