Customer Support – OCFS Background Check Unit

State of Maine•Augusta, GA

13d•Onsite

About The Position

As a Customer Representative Associate II in OCFS, you will be expected to perform a broad range of direct service and administrative duties that assist in service delivery to families involved with the child welfare system. These duties may include but are not limited to: Completing Child Protective background checks. Maintaining records, mailings, and databases. Performing routine, occasional secretarial duties such as: complete work schedules, arrange appointments, arrange travel/lodging, order supplies and review documents to respond to requests. To perform these duties, you must have strong interpersonal skills, organizational and computer skills. You will also need to be able to work effectively with your team members and interact with the public in a helpful and professional manner, sometimes under difficult circumstances. Your work could include significant travel within areas served by the local district office and will include occasional mandatory overtime. Most positions require possession of a valid driver’s license, access to reliable transportation and good driving record.

Requirements

Strong interpersonal skills, organizational and computer skills.
Ability to work effectively with team members and interact with the public in a helpful and professional manner, sometimes under difficult circumstances.
Possession of a valid driver’s license, access to reliable transportation and good driving record.
Training, education, or experience in office and administrative support work that demonstrates competency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public with applications, fees, examinations, or social services that have an eligibility or compliance component.
Ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures.

Nice To Haves

Prior experience working directly with children and families in a social service setting.
Skilled in the use of standard work-place applications (MS Word, EXCEL, Outlook, etc.).

Responsibilities

Completing Child Protective background checks.
Maintaining records, mailings, and databases.
Performing routine, occasional secretarial duties such as: complete work schedules, arrange appointments, arrange travel/lodging, order supplies and review documents to respond to requests.
Examining documents/information, determine facts, detect errors and irregularities, and taking action as authorized.
Creating, using, maintaining, or updating computerized databases.
Working with a variety of interested parties, such as other state agencies, the public and municipalities.
Conducting and submitting assigned child protective clearances and follow established protocol.
Processing all incoming and outgoing mail (opening, sorting, distributing).
Preparing monthly logs of tasks completed and participating in unit meetings to enhance coordination of essential tasks.
Assisting Background Check Unit members with any other duties associated with daily tasks, as needed.

Benefits

13 paid holidays
3+ weeks of vacation leave annually
12 days of sick leave per year
Health Insurance Coverage (State pays 85%-95% of employee-only premiums)
Health Insurance Premium Credit (Participation decreases employee-only premiums by 5%)
Dental Insurance (State pays 100% of employee-only dental premiums)
Retirement Plan (State contributes 14.06% to MainePERS)
Gym Membership Reimbursement (up to $40 per month)
Health and Dependent Care Flexible Spending Accounts
Public Service Student Loan Forgiveness eligibility
Living Resources Program (employee assistance program)
Six weeks of fully paid parental leave
Voluntary Deferred Compensation (MaineSaves 457(b))