Customer Rep II, Laboratory

University of Rochester • Town of Henrietta, NY

3d • $20 - $27 • Onsite

About The Position

Serves as a customer service representative and technical resource in the Pathology and Laboratory Medicine Outreach Customer Support Department. With the ability to work independently as well as part of a team provides professional and expeditious quality customer service. Investigates and resolves problems internally and externally.

Requirements

• Associate's degree and 1 year of clinical laboratory or medical experience required
• Or equivalent combination of education and experience
• Valid NYS driver’s license upon hire required

Responsibilities

• Answers telephone calls, providing routine information related to test results, testing/specimen requirements or other technical information, as well as general product or service information.
• Handles physician requests for additional specimen testing.
• Calls/faxes results to physicians as requested.
• Investigates client complaints as a first level of response.
• Initiates incident reports as needed and reports customer dissatisfaction to the appropriate leader.
• Dispatches courier services as assigned for specimen pick-ups and deliveries, as well as delivery of supplies.
• Performs required duties related to report delivery as assigned, including sorting and packaging of reports for courier delivery.
• Performs required duties in the customer supply area as assigned.
• Assembles customer orders for delivery by courier, scanning product in and out of the electronic inventory system.
• Dispatches on call phlebotomist for STAT and after-hours specimen collections.
• Other duties as assigned.

Benefits

• The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree