Customer Rep Assoc II - Intermittent

State of Maine • North Haven, ME

8d • Onsite

About The Position

The Maine State Ferry Service is seeking an Intermittent Customer Service professional to work at our North Haven location. This intermittent position has a schedule that fluctuates based on business needs. Successful candidates will be able to arrive at the ferry terminal on the island of North Haven without the use of the Maine State Ferry Service. Training will be provided in security awareness, screening of vehicles, passengers, and operation of security/security communications equipment. Work involves weekends, holidays, and those hours necessary to cover for staff on leave. The applicant selected for hire must obtain a TWIC (Transportation Workers Identification Credential) Card that is provided by TSA -Transportation Security Administration within 30 days of hire.

Requirements

• A training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public on matters such as communication transmissions, employment, ferry, social, or public services; and 2) ability to use independent judgment in handling exceptions to established work assignments, priorities, and schedules.
• All positions in this classification assume the qualifications of: Customer Representative Assistant I and Customer Representative Assistant II.

Responsibilities

• Maintaining and promoting a calm, welcoming, and helpful atmosphere by being courteous and tactful while working effectively with the public and other employees.
• Selling tickets and collecting appropriate fares in accordance with published tariff for those using vessels or parking facilities of the Maine State Ferry Service (MSFS)
• Counting tickets sold and money collected during assigned shift, preparing shift activity/cash reports, preparing and maintaining records of monetary deposits and receipts.
• Providing schedules, fares, and other information to MSFS customers and the general public in person and via the telephone
• Manage vehicle line queues while working outdoors in all weather.
• Cleaning/maintaining the interior/exterior of the terminal.
• Performing other duties as required or requested by Supervisors/MSFS Management.
• Perform other duties as required or requested by immediate supervisor.

Benefits

• 13 paid holidays
• 3+ weeks of vacation leave annually
• 12 days of sick leave annually
• Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums ($12,213.60-$13,650.48 annual value), depending on salary.
• Health Insurance Premium Credit – Participation decreases employee-only premiums by up to 5%.
• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).
• Retirement Plan – The State contributes the equivalent of 14.06% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed