Customer Rep Assistant II - Anticipated Vacancy

Department of Public Safety • Augusta, GA

4d • Onsite

About The Position

This is a customer service position performing public receptionist duties at the front desk for the Department of Public Safety, which requires independent judgment in prioritizing assignments and selecting the most appropriate course of action within established operating procedures.

Requirements

• Proven history of Customer Service Skills.
• Basic administrative and computer skills.
• Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a general knowledge of the principles and practices of quality customer service to provide routine, detailed informational assistance to a diverse customer base; and 2) the ability to use independent judgment in prioritizing the work and selecting the most appropriate course of action within set procedures.
• All positions in this classification assume the qualifications of: Customer Representative Assistant I.

Responsibilities

• Assist the public at the Department of Public Safety front desk.
• Explain, inform, and/or initiate calls on routine matters.
• Deliver mail to the internal DPS mail center and sort mail for appropriate units.
• Type varied routine business correspondence such as letters, reports, contracts, vouchers, and agendas from draft or original source documents in revised or final form.
• Receive, sort, register, issue, monitor, and maintain informational materials such as books and publications.
• Organize and maintain computerized and/or manual files.
• Monitor and maintain inventory/supplies.
• Operate applicable specialized equipment upon completion of appropriate training.
• Log and track mail, checks, visitor IDs, and other information as requested.

Benefits

• 13 paid holidays
• 12 days of sick leave
• 3+ weeks of vacation leave annually
• Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums
• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums
• Retirement Plan – The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS) for MSEA, or 18.91% for Confidential employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed