Customer Rep Assistant II - Anticipated Vacancy
About The Position
This is a customer service position performing public receptionist duties at the front desk for the Department of Public Safety, which requires independent judgment in prioritizing assignments and selecting the most appropriate course of action within established operating procedures. The State of Maine aims to create a workplace where employees can learn, grow, and continuously refine their skills. As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness, committed to creating a strong sense of belonging for all team members and ensuring an inclusive environment for applicants of all backgrounds. Reasonable accommodations are provided to qualified individuals with disabilities upon request.
Requirements
- Proven history of Customer Service Skills.
- Basic administrative and computer skills.
- Training, education, or experience in office and administrative support work that demonstrates competency in applying a general knowledge of the principles and practices of quality customer service to provide routine, detailed informational assistance to a diverse customer base.
- Ability to use independent judgment in prioritizing the work and selecting the most appropriate course of action within set procedures.
- All positions in this classification assume the qualifications of: Customer Representative Assistant I.
Responsibilities
- Assist the public at the Department of Public Safety front desk.
- Explain, inform, and/or initiate calls on routine matters.
- Deliver mail to the internal DPS mail center and sort mail for appropriate units.
- Type varied routine business correspondence such as letters, reports, contracts, vouchers, and agendas from draft or original source documents in revised or final form.
- Receive, sort, register, issue, monitor, and maintain informational materials such as books and publications.
- Organize and maintain computerized and/or manual files.
- Monitor and maintain inventory/supplies.
- Operate applicable specialized equipment upon completion of appropriate training.
- Log and track mail, checks, visitor IDs, and other information as requested.
Benefits
- 13 paid holidays
- 12 days of sick leave
- 3+ weeks of vacation leave annually
- Health Insurance Coverage (State pays 85%-95% of employee-only premiums)
- Dental Insurance (State pays 100% of employee-only dental premiums)
- Retirement Plan (Maine Public Employees Retirement System - MainePERS)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
