Customer Relationship Manager (MPLS/St. Paul Metro Area)

C&S Vending, Inc. • Saint Paul, MN

20d • $65,000 - $75,000 • Onsite

About The Position

C&S Vending is seeking a Customer Relationship Manager (CRM) to build and maintain strong, long-term relationships with our customers in Minneapolis/St. Paul Metro and surrounding areas. CRM drives a company vehicle to customer locations for site visits, relationship management, and in-person customer support. The CRM serves as the customer's primary point of contact, providing exceptional customer service, resolving concerns, and identifying opportunities to grow existing accounts. This customer-focused position combines relationship management, communication, problem-solving, and account growth. The CRM will regularly visit customer locations, communicate proactively with customers, and work closely with internal teams to ensure customer needs are met. The Customer Relationship Manager plays an important role in customer satisfaction, retention, and business growth. This position is ideal for someone who enjoys working with people, solving problems, and developing long-term business relationships. If you are dependable, organized, customer-focused, and enjoy making a difference for customers, we'd love to hear from you! At C&S Vending, we pride ourselves on reliable service, fresh products, and strong customer relationships. You'll work with a supportive team that respects your independence while giving you the tools to succeed.

Requirements

• 2+ years of territory account management, or field-based customer-facing experience, with a proven track record of managing a multi-city territory, route planning, building strong relationships and identifying cross-sell opportunities during site visits.
• Willingness and ability to travel daily throughout the designated territory (up to 70-80% field time) conducting in-person site visits, customer check-ins, and drop-in meetings.
• Must possess a valid driver's license and a clean driving record to operate a company-provided vehicle.
• Ability to manage a multi-city territory independently, strong time management and follow-up skills.

Responsibilities

• Primary point of contact for customers and provide outstanding customer service.
• Build and maintain strong customer relationships through phone, email, and in-person communication.
• Communicate customer needs, concerns, and feedback to internal teams and coordinate effective solutions.
• Communicate new products, services, and enhancements that may benefit customers.
• Identify opportunities for upselling, cross-selling, and account growth.
• Manage multiple priorities, stressful situations and work collaboratively with internal teams.

Benefits

• medical, dental, vision, accident, critical illness, and hospitalization insurance
• company-paid life insurance
• 401(k) match
• PTO (paid time off: vacation/personal/sick and safe time)
• paid holidays
• food discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed