Customer Service Representative- St Paul SY

US Foods•South Saint Paul, MN

1d•$17 - $27•Onsite

About The Position

Provide contact and liaison between customers, the sales team and internal departments. Process incoming orders; receive, evaluate, and respond to written or telephoned customer inquiries in a timely manner. Work within established guidelines in order to achieve the objectives of the service agreement consistent with customer expectations, company policy and profit and quality requirements.

Requirements

Three years’ experience in customer service required
Excellent verbal communication skills and problem resolution ability required.
Familiar with Microsoft Office products (e.g. Word, Excel, Access, Outlook).

Nice To Haves

Experience in working in food manufacturing or distribution.

Responsibilities

Receive inbound calls and place outbound calls to customers in order to provide information about products and services, to take orders, or troubleshoot and resolve challenges.
Keep records of customer interactions and transactions, recording details of inquiries, issues, and comments, as well as actions taken.
Respond to customers' service or billing questions; check to ensure that appropriate changes were made to resolve customers' questions.
Ability to solve problems, troubleshoot and prioritize tasks for urgency throughout the day.
Be flexible and work well in an everchanging and fast paced environment.
Phone and email etiquette and standards of excellence in all forms of communication.
Coordinate same-day deliveries and pickups for customers. Process pickup requests from customers and Sales team. Respond to delivery/routing questions from customers.
Respond to product inquiries from customers.
Confirm invoices in system, put in numerical order and file invoices.
Proactively identify opportunities for improvements in products, shipping, service, or billing methods and procedures to help to continue to grow our business.
Other duties as assigned by Manager.