Customer Relationship Manager (6630)
About The Position
As a Customer Relationship Manager, you’ll serve as the primary point of contact for managing user accounts and access permissions across federal contract environments. You’ll ensure access requests are handled accurately, efficiently, and in alignment with security policies while promoting a customer‑focused culture and supporting mission impact across the federal government. At MetroStar we know that you can’t have great technology services without amazing people. At MetroStar, we are obsessed with our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people, value for our customers. If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!
Requirements
- 3+ years of experience customer support and service delivery with a bachelor’s degree, or 1–2 years of specialized experience with a master’s degree
- Experience supporting customers in a service‑driven or call‑center environment
- Ability to manage user accounts, permissions, or access‑related workflows
- Strong communication skills with the ability to troubleshoot and escalate issues
- High attention to detail and commitment to accurate documentation
- Ability to contribute immediately with minimal ramp‑up
Responsibilities
- Champion customer experience by fostering a customer‑focused culture and ensuring every interaction delivers value
- Understand customer needs by learning customer access requirements and supporting them through the full request lifecycle
- Manage account provisioning by creating, updating, transferring, and removing user accounts in alignment with policy
- Oversee access permissions by managing security groups, SharePoint permissions, and access rights across systems
- Resolve access issues by monitoring requests, troubleshooting problems, and escalating recurring incidents
- Follow up with customers to ensure satisfaction and maximize use of contract products and services
- Improve processes by identifying gaps, recommending enhancements, and supporting team training
- Maintain accurate records to ensure timely documentation of requests, actions, and outcomes
- Support device and password needs by assisting with issuing passwords, mobile devices, and accessories
- Build trust through consistent communication, ownership, and high‑quality service delivery
Benefits
- Health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off (PTO) and holidays
- Parental Leave and dependent care
- Flexible work arrangements
- Professional development opportunities
- Employee assistance and wellness programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
