Customer Relationship Manager

Vision33 • Vancouver, BC

4d • Remote

About The Position

Drive Client Success. Expand Strategic Accounts. Grow Your Earnings. If you’re an experienced ERP account manager who thrives on building long-term client partnerships and growing strategic accounts, Vision33 offers the platform to take your career further. In this Customer Relationship Manager (CRM) role, you will work with an established base of SAP Business One clients across the Western Canadian geographies, partnering with executive teams to unlock new opportunities for growth, efficiency, and innovation. With strong delivery teams behind you and uncapped earning potential, this is an opportunity to expand both your client impact and your career. At Vision33, we combine best-in-class cloud technology with deep industry expertise to businesses scale, modernize, and operate more efficiently. Our collaborative sales and delivery teams empower Customer Relationship Managers to focus on what they do best—building trusted partnerships and driving meaningful client outcomes. If you’re motivated by owning strategic relationships, driving account growth, and consistently increasing your earnings through performance year over year, you’ll thrive in this role.

Requirements

• 5+ years’ experience in client relationship management, account management, or client success role.
• 5+ years’ experience working with ERP, SaaS, or business management software within the SMB or mid-market sector.
• Experience with ERP solutions such as SAP Business One, Sage, Microsoft Dynamics, NetSuite, Epicor, or similar platforms is highly desirable.
• Proven success managing and growing strategic client accounts.
• Strong commercial mindset with the ability to identify and develop growth opportunities within client accounts.
• Ability to build trusted relationships with C-suite executives and operational leaders.
• Strong understanding of business operations and financial drivers (accounting or ERP process knowledge is an asset).
• Excellent communication, negotiation, and stakeholder management skills.
• A consultative approach focused on long-term partnership and measurable client value.
• Highly organized and comfortable managing multiple accounts and priorities.
• Results-oriented, with the ability to manage performance against account growth targets.
• Willingness to travel within Western Canada as required.

Nice To Haves

• Experience with ERP solutions such as SAP Business One, Sage, Microsoft Dynamics, NetSuite, Epicor, or similar platforms is highly desirable.
• Accounting or ERP process knowledge is an asset.

Responsibilities

• Manage and develop relationships with an established portfolio of SAP Business One clients across Western Canada.
• Strengthen relationships, expand solutions, and identify new opportunities that support client growth.
• Act as a trusted advisor to client executives and operational leaders, understanding their evolving business priorities and identifying solutions.
• Serve as the primary relationship owner and trusted advisor for assigned clients, building trusted partnerships with executive and operational stakeholders.
• Engage with CFOs, CIOs, and operational leadership teams to align technology investments with long-term business strategy.
• Identify and develop new opportunities within existing accounts by aligning Vision33 solutions with client business objectives and regional ARR targets.
• Develop and execute structured account plans that support both client success and regional revenue goals.
• Ensure long-term client success by proactively managing relationships, addressing challenges, and aligning internal teams to deliver exceptional outcomes.
• Maintain accurate opportunity tracking, account forecasting, and performance reporting to support regional growth targets.
• Collaborate with consulting, delivery, and leadership teams to ensure clients receive maximum value from Vision33’s solutions and services.

Benefits

• Competitive base salary plus uncapped commission tied to account growth and client success.
• Opportunity to manage and develop an established ERP client base.
• Collaborative team environment backed by experienced consultants and delivery professionals.
• Ability to build long-term client partnerships while growing your income year over year.
• Work with organizations implementing industry-leading ERP and cloud technologies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed