Customer Relationship Manager (Arkansas)

Diversey•United States of America, AR

3d•Hybrid

About The Position

We are seeking a results-driven Customer Relationship Manager to build and strengthen relationships with key customer accounts while driving revenue growth and customer satisfaction. In this role, you will serve as a trusted advisor to senior-level decision-makers, helping customers achieve their business objectives through strategic solutions and exceptional account management. The ideal candidate is a relationship-focused professional with strong sales acumen, the ability to influence stakeholders, and a proven track record of growing customer partnerships.

Requirements

Bachelor's degree or equivalent experience.
Experience in account management, customer relationship management, business development, or consultative sales.
Proven success managing customer relationships and driving revenue growth.
Experience engaging with senior executives and key business stakeholders.
Strong communication, presentation, negotiation, and relationship-building skills.
Ability to manage multiple accounts and priorities in a fast-paced environment.
Demonstrated ability to meet or exceed performance and revenue goals.

Nice To Haves

Strategic account management
Customer engagement and retention
Business development and sales growth
Consultative selling
Executive-level communication
Negotiation and influencing skills
Pipeline and forecast management
Cross-functional collaboration
A customer-first mindset and passion for building meaningful relationships.
Strong business acumen and problem-solving abilities.
The ability to identify opportunities and turn them into measurable business results.
A proactive and self-motivated approach to managing customer success and account growth.

Responsibilities

Build and maintain strong, long-term relationships with senior-level decision-makers and key influencers across assigned customer accounts.
Serve as the primary point of contact for customers, ensuring a high level of satisfaction and engagement.
Identify, develop, and close new business opportunities within existing and prospective accounts.
Create customer demand by increasing awareness of products and services and demonstrating their business value.
Develop and execute account growth strategies to increase revenue and customer investment.
Achieve or exceed assigned revenue and sales targets.
Conduct regular business reviews, status updates, and strategic planning meetings with customer leadership teams.
Understand customer needs and align them with organizational products, services, and solutions.
Collaborate with internal teams to deliver a seamless customer experience and drive successful outcomes.
Monitor customer priorities, market trends, and competitive activity to identify opportunities for growth and retention.