Customer Relationship Account Manager

Badger Industrial Trucks Inc•New Berlin, WI

2d•Hybrid

About The Position

Badger ToyotaLift is currently hiring a full-time Customer Relationship Account Manager to join our aftermarket sales team. We are seeking a highly organized and motivated sales professional to support the team in aftermarket activities, including maintaining an existing book of business and driving new customer development within a defined territory. Badger ToyotaLift, part of the Atlas Companies, is an authorized Toyota Forklift Dealer committed to providing quality service, premium equipment, and innovative solutions for companies of all sizes.

Requirements

Must possess a valid driver’s license, the ability to maintain a good driving record, and valid car insurance.
Excellent written and verbal communication skills.
Results driven with strong attention to detail and effective time management skills.
Knowledge of software programs, including Microsoft Office Suite and CRM databases.
Must uphold the Atlas Core Values: Promote Integrity, Value People, Passion for Winning, Embrace Community, Continuous Improvement.

Nice To Haves

Bachelor’s Degree preferred.
Minimum of 2-3 years of outside sales, account management, or customer relationship experience preferred.

Responsibilities

Maintain and grow existing customer relationships while identifying opportunities to increase customer loyalty and service penetration.
Identify opportunities to sell parts, planned maintenance agreements, repairs, batteries, tires, operator training, fleet optimization solutions, and other aftermarket products and services.
Demonstrate success in prospecting and developing new customer opportunities.
Develop and execute a territory sales plan to maximize customer retention, account growth, and new business development.
Conduct all business with honesty, integrity and professionalism, while building and maintaining strong relationships with professional buyers.
Perform regular customer-facing visits, meetings, and interactions within the assigned territory to support relationship development, identify customer needs, and promote aftermarket solutions.
Develop a thorough understanding of Company products and competitive offerings to effectively specify, recommend and sell aftermarket products supporting material handling equipment.
Meet established sales, customer retention, and business development objectives.
Maintain accurate customer records, activities, opportunities, and communications within HubSpot CRM, including entering and updating customer data in a timely manner.
Foster positive, collaborative working relationships with internal teams.
Communicate customer needs and equipment opportunities to the appropriate departments while identifying solutions that align with the customer's best interests.
Communicate and follow up on all service department estimates in a timely manner.
Perform other duties as assigned.