Account Relationship Manager (Relationship Banker)

First National Bank of Williamson • Fort Wright, KY

18h • Onsite

About The Position

The Account Relationship Manager builds and maintains strong customer relationships by assisting clients with deposit account openings, account maintenance, and consumer lending needs. This role serves as a trusted advisor to customers, educating them on available banking products and digital services while identifying opportunities to cross-sell additional solutions. The Account Relationship Manager ensures loan and account documentation is accurate, complete, and compliant with regulatory standards, supporting both the customer experience and the bank’s risk management efforts. By balancing sales, service, and compliance, this role plays a vital part in strengthening customer loyalty and driving branch growth.

Requirements

• High school diploma
• 2+ years of banking or customer relationship experience.
• Knowledge of consumer banking products and lending procedures.
• Strong computer and system navigation skills.
• Must be able to lift and carry up to 10 pounds.
• Ability to sit, stand, and operate a computer for extended periods of time.
• Must comply with all bank policies, procedures, and regulatory requirements.
• Maintain a professional appearance and demeanor.
• Demonstrate confidentiality, integrity, and sound judgment in all interactions.

Nice To Haves

• Some travel to branch or offsite locations may be required.

Responsibilities

• Open and maintain consumer deposit accounts.
• Assist customers with consumer loan applications and processing.
• Educate customers on banking products, digital services, and lending options.
• Identify opportunities to cross-sell additional products and services.
• Ensure compliance with policies, procedures, and regulatory requirements.

Benefits

• Health, dental, and vision insurance
• Life and disability insurance
• Critical illness, accident, and hospital indemnity insurance
• Pet insurance and pet discount program
• 401(k) plan
• Generous paid time off policy
• Generous holiday schedule

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED