Customer Relationship Manager

Leidos•Washington, DC

2d•Onsite

About The Position

The Law Enforcement and Litigation Portfolio is seeking a highly motivated Customer Relationship Manager to support a federal customer. This role is ideal for someone who is driven, detail oriented, organized and ready to jump in to help manage and streamline operational and coordination tasks across various teams. The position will have responsibility for managing the day-to-day work, adjudicating priorities, interfacing with senior customer leadership, managing personnel actions, and other relevant duties as assigned. A go getter attitude, high energy, and the ability to jump in with minimal guidance to get things done are essential for success in this role. The work for our federal customers includes Service Desk services with the use of ServiceNow as an ITSM system, deskside support, asset management, IT infrastructure support, custom application support, information assurance, and other critical IT services enabling our customer’s mission. The Customer Relationship Manager role also has responsibility for financial performance. This position is at a customer facility in downtown Washington, DC requiring on site presence 4-days a week, and requires working in a fast-paced, dynamic environment. The ideal candidate will be personable and articulate and will be a self-starter who can work with limited supervision. Excellent communication skills are required to effectively interface with customers and team members.

Requirements

Bachelor’s degree from an accredited college in a related discipline with 5+ years’ experience. A master’s degree with 3+ years of experience. Additional years of experience and/or relevant certifications will be considered in lieu of degree.
Program or Project management experience
Excellent verbal and written communication skills
Experience interfacing with federal government customers
Experience in an operational IT environment
U.S. Citizen
Ability to obtain and maintain a DOJ Public Trust clearance
Candidate selected will be subject to a Government Public Trust security investigation and must meet eligibility requirements for access to the customer’s information.

Nice To Haves

Project management certifications, such as PMP, are highly desirable
Familiarity with ServiceNow ITSM
Government contracting experience, particularly with the DOJ

Responsibilities

Overseeing the relationship with the federal customer and serving as the customer’s single point of contact by coordinating with cross functional teams and ensuring the prompt follow-up to actions and tasks
Ability to manage multiple complex projects simultaneously in a fast-paced environment
Strong organizational, analytical, and problem-solving skills
Excellent verbal and written communication skills.
Strong interpersonal skills, with the ability to collaborate effectively across technical teams and influence executive leadership.
Manage a team to include functions such as staffing, performance management, etc.
Manage budgets and ensure financial targets are met.
Lead the team to meet or exceed all Key Performance Indicators on the contract.
Identify opportunities and contribute to proposals for follow-on efforts