Customer Relationship Management (CRM) Software Developer II

California State University•Fullerton, CA

2d•$6,492 - $9,458•Onsite

About The Position

The Division of Information Technology (IT) at California State University, Fullerton (Cal State Fullerton) is seeking an exceptional individual to join their IT Enterprise Resource Planning (ERP) Operating Systems and Database department as the Customer Relationship Management (CRM) Software Developer II. This role supports the administration, configuration, maintenance, and ongoing optimization of the CRM environment to ensure it effectively supports business operations. The ideal candidate should possess a positive attitude, an active and energetic mind, highly ethical practices, and a commitment to inclusivity, openness, flexibility, integrity, and kindness.

Requirements

Equivalent to a bachelor’s degree in a related field and two years of relevant experience. Additional experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. An advanced degree in a related field may be substituted for the required experience on a year-for-year basis.
Under general supervision, designs, analyzes, develops/upgrades, tests, and maintains university software applications and systems.
Applies software development knowledge to design feasibility studies, software upgrades and interfaces, write and review coding, and troubleshoot system software issues to ensure user technology is functioning properly and meets the needs of the institution.
Works independently on most day-to-day assignments with general supervision on new assignments or projects to ensure alignment with objectives.
Handles multiple work priorities and is accountable for own work results.
Working knowledge of relevant software applications and programming languages.
Working knowledge of software development methodologies such as designing workflows, diagrams, and schematics.
Working knowledge of system development life cycle and structured systems development concepts.
Strong project planning and organizational skills to plan, organize, document, and manage multiple projects.
Strong communication and interpersonal skills with the ability to present technical information to technically diverse audience in a clear and concise manner.
Strong analytical skills to evaluate user and business needs/programs and design, develop, and implement solutions.
Proficiency in using applicable software and programming languages.
Knowledge of university and IT policies, processes, and procedures, and data privacy regulations.
Ability to provide lead work direction and training to others.
A background check (including a criminal records check) must be completed satisfactorily and is required for employment.

Nice To Haves

Three (3) or more years of experience administering a Customer Relationship Management (CRM) platform.
Bachelor’s degree from an accredited four-year college or university in Computer Science, Engineering, or a related field, or an equivalent combination of education and experience.
Experience working with CRM platforms, customer, or partner portal environments.
Demonstrated experience working with CRM applications and relational database systems.
Working knowledge of database technologies and data tools such as SQL, Excel, JSON, ETL processes, APIs, and system connectors.
Familiarity with web services, software testing tools and environments, and release management processes.
Ability to translate business requirements into technical solutions and system functionality.
Experience developing system documentation, process flows, or workflow diagrams.
Strong analytical, problem-solving, and troubleshooting skills.
Excellent collaboration and communication skills, including the ability to communicate effectively with both technical and non-technical stakeholders.
Ability to work independently, demonstrate initiative, and manage multiple priorities in a dynamic environment.
Experience supporting or working within complex organizational environments, such as higher education or multi-department operations, is preferred.
Strong interpersonal skills with the ability to build effective working relationships with staff and leadership across varying levels of technical expertise.
Experience with system integration or ETL tools; experience with integration platforms such as Dell Boomi is highly desirable.
Familiarity with modern programming, web, and application technologies such as Apex, .NET, Java, XML, or similar development frameworks.

Responsibilities

Analyzing, developing, and implementing solutions within CSUF’s CRM platform and related tools.
Supporting the administration, configuration, maintenance, and ongoing optimization of the CRM environment.
Managing system setup, upgrades, migrations, reporting, performance monitoring, and usage oversight for the CRM platform and associated applications, including sales and marketing automation tools and integration platforms.
Maintaining system security, including user roles, profiles, access permissions, and workflow configurations.
Designing, developing, and monitoring integrations and data automation processes to support reliable data exchange between the CRM and other organizational systems.
Collaborating with business and technical teams to ensure system enhancements, product updates, and new functionality are communicated effectively and implemented accurately within the CRM environment.
Providing technical subject-matter expertise and leadership for development and implementation efforts related to the CRM platform and supporting technologies.
Performing other duties as assigned.