RQ11150 - Software Developer - CRM - Senior

Maarut•Toronto, ON

About The Position

The Software Developer - CRM - Senior is responsible for translating requirements into working, tested CRM applications using Agile delivery methodologies. This includes developing detailed programming specifications, writing and generating code, compiling data-driven programs, maintaining applications, and conducting unit tests. The role involves designing, developing, coding, configuring, and integrating CRM solutions, with a focus on MS Dynamics. Key responsibilities include delivering customizations by defining and implementing entities, fields, workflows, business rules, forms, and views, ensuring alignment with business processes. The developer will determine how the Dynamics CRM system integrates with other systems, establish security measures, and optimize system performance. Ongoing support, including post-live support and issue resolution, is also a critical part of the role. The developer will collaborate closely with project teams, obtain approvals for solution designs and code releases, and ensure defect-free code drops according to standards. Problem-solving to identify root causes and implement solutions for complex data/system requirements is essential. The role also involves supporting application deployments, preparing deployment packages, integrating with DevOps pipelines, and coordinating code deployment into various environments. Active participation in meetings, workshops, reporting status, providing estimates, and conducting Proofs of Concept (PoCs) are expected. Performance tuning, defect investigation, troubleshooting, root cause analysis, and making recommendations for fixes are also key duties. The developer must complete work and achieve milestones within deadlines and comply with Ontario Government I&IT directives and standards.

Requirements

Experience in programming and analysis; specialized CRM software package support at the specified experience level.
A team player with a track record for meeting deadlines.
Extensive Knowledge and hands-on experience with designing, developing, implementing and maintaining large complex CRM MS Dynamics applications, workflow processes and dynamic forms, and integration technologies commonly used with Dynamics, such as Data Verse / Common Data Service (CDS), Data Entities, and APIs, PowerBI, SharePoint online, PowerApps.
Experience with continuous integration/continuous deployment (CI/CD) processes around DevOps, data workflows.
Extensive knowledge and experience with specific CRM - MS Dynamics Case Management, SharePoint online, Azure Cloud SQL solutions, enterprise architecture methodologies, design standards and tools.
Experience with middleware and gateways, and experience with MS Dynamics Case Management integration with other solutions, e.g., GIS.
Ability to collaborate with IT Professionals throughout the Software Development Life Cycle.
Possess a strong background in both solution design and the preparation of related architectural documentation, ensuring alignment with project objectives and standards.
Experience in structured methodologies for the development, design, implementation and maintenance of applications.
Experience in design, code, test, debug and document applications.
Experience in the use of object and/or third generation language development tools.
Experience in one or more programming languages, JavaScript.
Experience in application design, latest design patterns, deployment and troubleshooting.
Experience with relational and hierarchical database technologies.
Experience in the use of information retrieval packages using query languages.
Experience with one or more communications protocols.
Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts.
Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills.
Expertise in specific tools for CRM software development.
Documentation and facilitation of knowledge transfer artifacts and sessions.
Knowledge transfer to client staff in a format specified by the Client to the designated Client staff.
MS Dynamics 365 Case/Customer Management experience: 60%.
+7 years experience and knowledge with specific CRM software and anticipated future releases high availability solution design and implementation.
+6 years of hands-on experience with specific CRM - Microsoft Dynamics 365 Case/customer Management design, develop, configuration, customization and implementation.
+5 years hands-on experience on Microsoft Dynamics 365 cloud solution customization, workflow processes and dynamic forms, DataVerse / Common Data Service (CDS), Data Entities, and APIs.
3+ years of experience in CRM-MS Dynamics 365 Case/customer Management applications analysis and architecture design in large enterprise environments.
+5 years of hands-on experience with Power Automation.
+3 years experience with Dynamics 365 security, user profiles, auditing and implementation. Knowledge of security measures and access controls within the CRM system.
Extensive knowledge of Microsoft Dynamics 365 Customer/Case Management architecture, design standards, functionalities and capabilities, implementation, configuration, customization, and operation.
Extensive experience with CRM applications, Azure Cloud environments, database technologies, programming languages and communication protocols.
Knowledge of performance considerations in different environments.
MS PowerBI, Power Apps, SharePoint and integration experience: 30%.
5+ years of experience with Microsoft Power Apps/Power Page, and integration with Dynamics.
5+ years of experience with Microsoft SharePoint, and integrate with Dynamics.
3+ years of experience in PowerBI dashboard development, and integrate Dynamics with PowerBI.
3+ years of experience with middleware and gateways, and experience with Ms Dynamics Case Management integration with other solutions using JavaScript, e.g., GIS technologies, specifically Esri ArcGIS Portal and/or ArcGIS Online.
1+ years of experience using Azure DevOps repository, and Azure pipeline for Ms Dynamics 365 deployment/release to different environments.
Agile Delivery and General Skills - 10%.
Experience with agile methodology and Azure DevOps tools for life cycle management.
Experience with the software development life cycle (SDLC) and Agile methodology.
Excellent analytical, problem solving and decision-making skills.
Excellent communication skills, both written and verbal.
Excellent skills to collaborate with team and understanding requirement precisely.
Excellent meeting facilitation skills to gather requirements.
Experience reporting progress on deliverables to team, deliveries in strict timeline, and team players.
Good research skills and quick learner.
Must Have: 6+ years of hands-on experience with specific CRM - Microsoft Dynamics 365 Case/customer Management design, develop, configuration, customization and implementation.

Nice To Haves

Knowledge and experience with programming Internet-ready applications.
Knowledge and experience in rapid application development (RAD) methodologies.
Knowledge and understanding of Information Management principles, concepts, policies and practices.
Experience reviewing, analyzing, and modifying product installation scripts including encoding, testing, debugging.
Ability to provide post-implementation support and resolve any post-implementation technical issues.
Experience conducting design walkthrough sessions with project team.
Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards.
Ability to provide user and system documentation as required.
5+ years of experience with Microsoft Power Apps/Power Page, and integration with Dynamics.
5+ years of experience with Microsoft SharePoint, and integrate with Dynamics.

Responsibilities

Translate requirements into working, tested CRM applications in Agile delivery Methodology.
Develop detailed programming specifications, write and/or generate code, compile data-driven programs, maintain applications, and conduct unit tests.
Design, develop, code, configure, and integrate CRM solutions.
Deliver customizations by defining and implementing entities, fields, workflows, business rules, forms, and views, ensuring they align with business processes.
Determine how the Dynamics CRM system will integrate with other systems and applications within the organization's technology landscape.
Establish security measures to protect sensitive data and ensure proper access control within the CRM system.
Optimize the performance of the Dynamics CRM system to ensure smooth operation and responsiveness.
Lead post-live support, analysis and resolution of issues or questions.
Obtain acceptance and approval by the Cluster and the project team for all assigned deliverables.
Work closely with project team (e.g., business analysts, tech lead, QA, business) during the development lifecycle to document, verify and confirm requirements, design solution, defect analysis and so on.
Obtain Client or Cluster tech lead approval for solution design, and all code drop/code release changes for assigned components.
Provide a defect-free code drop/code release according to the Cluster’s development standards for the assigned application components.
Problem solve to identify root causes and identify options/solutions to fulfill/implement complex data/system or application & integration requirements.
Support application deployments, prepare code drop/code release deployment packages and integrate with DevOps pipelines, and co-ordinate code deployment into various environments (i.e., test, staging, and production).
Actively participate in all meetings, workshops, report status, and provide accurate estimates, solution options analysis & assessment, PoCs.
Performance tuning, defect/issue investigation, troubleshoot technical problems, and resolution, root cause analysis, impact assessment and options analysis; make recommendations to fix the problem, code and test the solution; provide technical assistance and collaborate with project team in all phases of the systems development lifecycle, as well as implementation, conversion and migrations.
Complete work and achieve milestones within the assigned deadlines.
Comply with the Ontario Government I&IT Directive, standards, operational policy, security procedures and practices, and other applicable Guidelines, Standards and Procedures.