Customer Relationship Associate (Seasonal)

Revolution•Niles, IL

13d•Hybrid

About The Position

At REV UP Brands, we’re passionate about empowering dancers of all abilities through our exceptional dancewear, shoes, and costumes. Since 1996, we’ve built strong connections with dance studios across the globe, and now we’re looking for enthusiastic individuals to join our Customer Service Team during our busy season. If you’re ready to make a difference in the lives of dancers everywhere and thrive in a dynamic environment, we’d love to have you on our team! Customer Relationship Associates share a passion for working with our customers, a talent for creating meaningful relationships, an ability to quickly and effectively resolve customer concerns. The Customer Relationship Associate will work closely with our customers, by phone, email, and chat to provide assistance regarding our products, place orders, manage and track shipments, and any other help they might need.

Requirements

A commitment to customer service and the creation of lasting relationships.
Exceptional verbal and written communication skills and the ability to work collaboratively with both co-workers and customers.
The ability to multi-task, while maintaining focus on the customer at all times.
Excellent problem-solving and decision-making abilities, leading to favorable results for our customers.
Working ability in Microsoft Word, Excel, and Outlook.
Extreme attention to detail.

Responsibilities

Answer inbound calls from both new and existing customers, offering advice on all products, taking orders and answering questions.
Follow up on promotions, surveying for information, or seeking feedback on Revolution’s performance.
Understand and report on customer feedback and behavior, helping to constantly improve Revolution’s products and performance.
Complete other duties, requests, and projects as assigned.