Customer Relations Specialist

Strata Networks • Roosevelt, UT

21h • $16 - $17 • Hybrid

About The Position

As a Sales & Service Specialist, you’ll be a key part of the customer experience at STRATA Networks. You’ll serve as the first point of contact for new and existing customers, helping with billing questions, new services, account changes, and service requests while providing friendly, professional support. This role is ideal for someone who enjoys working with people, solving problems, staying organized, and learning about technology and telecommunications services. You’ll also play an important role in promoting STRATA products and services and helping customers find solutions that meet their needs.

Requirements

• High school diploma required
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Ability to maintain confidentiality and handle customer information appropriately.
• Ability to follow written and verbal instructions.
• Strong attention to detail and accuracy.
• Ability to manage frequent interruptions and multiple priorities.
• Strong problem-solving skills and the ability to identify solutions quickly.
• Ability to type at least 45 words per minute with 90% accuracy.
• A positive, team-oriented attitude and willingness to learn STRATA products and services.

Nice To Haves

• a business degree or 2–5 years of customer service, sales, or retail experience preferred.

Responsibilities

• Assist customers with billing questions, new service requests, disconnects, and account changes.
• Complete service applications and gather required customer information and documentation.
• Review credit references for new customers.
• Process billing accurately for service requests, changes, and other account activity.
• Provide professional and welcoming service to customers by phone and in person.
• Promote STRATA Networks products, services, and solutions.
• Develop and maintain knowledge of STRATA products and services.
• Work collaboratively as part of a team to provide an exceptional customer experience.
• Meet established objectives and goals aligned with STRATA’s strategic plan.
• Handle multiple priorities and customer needs while maintaining accuracy and attention to detail.
• Perform other duties as assigned.

Benefits

• Competitive pay
• Health, dental, and vision insurance
• Retirement match
• Paid time off and holidays
• Professional development and paid training
• Stable, long-term career opportunities in the utilities/telecommunications industry

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED