Customer Relations Specialist

Corto Olive, LP•Modesto, CA

19h•$25 - $27•Onsite

About The Position

The Customer Relations Specialist plays a key role in maintaining strong relationships with our restaurateur customers across North America. This is a high-volume, phone-based role where team members spend approximately 80%-90% of their day making outbound calls to existing customers. The focus is on expressing appreciation for their loyalty, ensuring satisfaction, and providing knowledgeable product support. In addition, the Customer Relations Specialist handles in-bound calls, assisting customers with product and business-related inquiries. Our team takes pride in delivering excellent service by answering all incoming calls promptly within three rings.

Requirements

High school diploma or equivalent.
Minimum 1 year customer service or account management experience.
Positive, upbeat, and customer-focused attitude.
Strong active listening and communication skills (verbal and written).
Detail-oriented with a high level of accuracy.
Ability to work independently and collaboratively in a team environment.
Comfortable working in a high-volume, phone-based role.

Nice To Haves

Bilingual in Spanish, French, and/or Italian.
2+ years of customer service experience or account management experience.

Responsibilities

Building and maintaining rapport with existing customers and new contacts.
Retaining and communicating product knowledge; acting as a subject matter expert (SME) on company products.
Documenting customer interactions and maintaining updated customer records.
Meeting or exceeding call activity expectations while maintaining quality standards.
Managing call logs, submitting reports, and supporting departmental reporting requirements.
Supporting administrative tasks, including reporting, documentation, and internal coordination.
Identifying customer concerns or opportunities and escalating issues as needed.
Collaborating with internal teams to support customer and business needs.
Participating in cross-training to support multiple functions.
Performing other duties as assigned.