Customer Relations Specialist, Global Services
BRP•Sherbrooke, QC
•Onsite
About The Position
The Customer Relations Specialist is responsible for resolving issues and recovering and retaining the most demanding customers across our global network (Americas, EMEA, and Asia Pacific). This role will be Working closely with the dealer network, customers, and customer service colleagues.
Requirements
- Experience in customer service or client relations required.
- Strong verbal and written communication skills.
- Proven ability to navigate ambiguity and find solutions independently.
- Sound judgment and strong negotiation and problem-solving skills.
- Exceptional interpersonal skills.
- Strong follow-up and personal work organization skills.
- Ability to communicate daily in both French and English with internal stakeholders and customers.
Nice To Haves
- Spanish is an asset.
Responsibilities
- Find, negotiate, and propose creative solutions to customers' complex problems through discussions and written communications.
- Identify and escalate customer dissatisfaction in order to improve operational processes.
- Strike the right balance between business needs and customer needs by applying customer experience best practices.
- Build relationships with other functions and departments within the company to mobilize the right resources at the right time and optimize issue resolution.
Benefits
- Annual bonus based on the company’s financial results
- Generous paid time away
- Pension plan
- Collective saving opportunities
- Industry leading healthcare fully paid by BRP
- Flexible work schedule
- A summer schedule that varies by department and location
- Holiday season shutdown
- Educational resources
- Discount on BRP products
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
