Customer Relations Specialist
About The Position
Glenwood State Bank is looking for a Full-Time Customer Relations Specialist to join our community banking team in Glenwood! This position is Monday through Friday, 8:00 AM to 5:00 PM, with a rotating Saturday schedule. As a Customer Relations Specialist, you’ll play an important role in creating exceptional experiences for our customers and strengthening relationships with every interaction. You’ll provide prompt, friendly, and professional service through phone calls, live chat, and in-person interactions with both current and prospective customers. You’ll answer questions, identify customer needs, provide information about the Bank’s products and services, and ensure each customer receives the level of service they’ve come to expect from Glenwood State Bank. This position also supports the day-to-day operations of the bank and offers a variety of responsibilities. You’ll assist with customer inquiries and administrative tasks, coordinate deliveries, sort and distribute mail, help maintain an inviting lobby environment, and support other operational needs as they arise. Following established policies and procedures while maintaining accuracy and attention to detail will be an important part of the role.
Requirements
- Strong communication and interpersonal skills.
- Attention to detail.
- Organization.
- Ability to manage multiple priorities.
- Ability to confidently interact with customers.
- Ability to work independently when needed.
- Ability to contribute positively to a close-knit, team-focused environment.
Nice To Haves
- Previous customer service experience.
- Previous banking experience.
Responsibilities
- Provide prompt, friendly, and professional service through phone calls, live chat, and in-person interactions.
- Answer customer questions.
- Identify customer needs.
- Provide information about the Bank’s products and services.
- Assist with customer inquiries and administrative tasks.
- Coordinate deliveries.
- Sort and distribute mail.
- Help maintain an inviting lobby environment.
- Support other operational needs as they arise.
- Follow established policies and procedures.
- Maintain accuracy and attention to detail.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 11 paid holidays
- Paid time off
- Earned sick and safe time
- 401(k)/Profit Sharing Plan
- Exclusive employee discounts on banking products and services.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
