Customer Relations Specialist
About The Position
Burned Out on Basic Customer Service? We’re Building Real Relationships. You’re more than a headset and a script, you’re the calm in the chaos, the fixer, the one who actually knows what’s going on. You don’t just answer questions, you anticipate needs, solve problems, and keep the wheels turning. At Wisenbaker, we do customer service differently. Our CSRs are account experts, not just order takers. You’ll work side-by-side with builders, internal departments, and teammates to ensure everything runs smooth, from the first selection to the final schedule. If you're ready to own your accounts and build lasting partnerships, we’re ready to back you with the tools, the training, and the team. Your Mission: You’re not just a Customer Service Rep — you’re a key partner for our clients. You’ll be their go-to contact, ensuring every order is accurate, every question is answered, and every deadline is hit. You’ll manage product timelines, chase down missing POs, handle issues with grace, and be a trusted voice inside and out.
Requirements
- High school diploma required
- 1–2 years of customer service experience
- Strong communication skills — phone, email, in person
- Detail-oriented, organized, and great under pressure
- A natural problem solver who works well solo or in a team
- Proficient in Microsoft Office and comfortable with databases
- Positive attitude with a “let’s figure it out” energy
Nice To Haves
- college degree preferred
- customer service experience in construction or homebuilding
Responsibilities
- Serve as the internal and external point of contact for assigned accounts
- Review account process sheets and stay updated on implementation changes
- Verify all final selections, change orders, and scheduling communications
- Ensure products are ordered and timelines are met
- Respond to status inquiries and customer follow-ups
- Track and collect Purchase Orders — manage Need PO lists
- Build long-term customer relationships with a professional, solutions-first mindset
- Attend builder meetings when available
- Handle general admin tasks like email, document prep, calls, and filing
- Stay sharp with product knowledge and cross-train in the Order Processing Specialist role
- Learn to navigate builder software platforms and enter orders efficiently
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
