Customer Relations Specialist

Pisces Healthcare Solutions•Winchester, VA

9d•$19 - $21•Onsite

About The Position

At Pisces Healthcare Solutions, we don’t just distribute medical equipment—we deliver care, dignity, and support to our nation’s veterans. As a proud Service-Disabled Veteran-Owned Small Business and trusted government contractor, we are committed to excellence in serving the U.S. Department of Veterans Affairs. Every day, our Customer Relations team helps veterans, caregivers, clinicians, and healthcare professionals receive the support they need—and we're looking for exceptional customer-focused professionals to join our growing team. A mission with impact: We serve those who have served. Meaningful work: Help veterans and healthcare professionals access critical products and services. Collaborative culture: Work closely with Sales, Operations, Procurement, Clinical, and Customer Service teams. Career growth opportunities: Build your skills and grow within a rapidly expanding organization. Purpose-driven environment: Every customer interaction directly supports those who served our country. You are a customer-focused professional who enjoys helping people, solving problems, and building strong relationships. You communicate effectively, stay organized under pressure, and take pride in providing outstanding service. You thrive in a fast-paced environment where every interaction is an opportunity to create a positive customer experience. Whether your background is in customer service, healthcare support, retail, hospitality, or account coordination, if you are passionate about helping others, we'd love to hear from you.

Requirements

High School Diploma or equivalent required.
Previous customer service experience required.
Strong verbal and written communication skills.
Excellent time management and organizational abilities.
Ability to multitask and prioritize effectively in a fast-paced environment.
Strong attention to detail and accuracy.
Proficiency with Microsoft Office applications including Outlook, Word, Excel, and Teams.
Comfortable learning and utilizing CRM systems and customer service technology.
Friendly, professional, and customer-focused demeanor.
Strong work ethic and commitment to service excellence.
Self-motivated, dependable, and quick to learn.
Ability to work independently while contributing to a collaborative team environment.
Reliable transportation.

Responsibilities

Handle both incoming and outgoing customer calls, providing timely, accurate, and professional support
Respond to customer inquiries via phone, email, and system messages, ensuring all communication is completed promptly and effectively
Conduct proactive customer outreach, including follow-ups, relationship-building, identify customer needs and recommend appropriate products, and scheduling website walkthroughs to increase engagement
Utilize tools such as NetSuite CRM and other systems to track customer interactions, document activity, and manage accounts
Support outside Sales Representatives
Communicate and collaborate with vendors as needed to:
Monitor and manage order processing workflows, including tracking, follow-up, and issue resolution
Identify and address customer concerns quickly, escalating issues when appropriate
Stay informed on company products, pricing, and industry trends
Provide support on returns, damages, and vendor coordination, ensuring proper processes are followed
Contributing to process improvements by identifying inefficiencies and suggesting solutions to enhance workflow and customer experience
Supporting team initiatives, including training, onboarding, and collaboration across departments