Customer Relations Representative

Advantage Chevrolet of Bridgeview • Bridgeview, IL

8d • Onsite

About The Position

Advantage Auto Group is looking for a part-time Customer Relations Representative to join our Service Department team. This role involves making outbound follow-up calls to service customers to gather feedback on vehicle services, addressing customer concerns, and supporting the service team in maintaining strong customer relationships.

Requirements

• Excellent phone and interpersonal communication skills.
• Comfortable working with performance metrics and call volume targets.

Nice To Haves

• Automotive service or customer service background preferred, not required.
• Reliable, detail-oriented, and able to work independently.

Responsibilities

• Make outbound follow-up calls to service customers to gather feedback on services performed on vehicle.
• Address customer concerns promptly and professionally, escalating issues to the Service Manager when needed.
• Track and report response data and customer satisfaction trends.
• Support the service team in maintaining strong customer relationships post-visit.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed