Customer Relations Management Representative

The Timken Company•North Canton, OH

About The Position

The position will offer proactive account management to support growth and provide a best-in-class customer experience. The assigned customer base will be from the original equipment or aftermarket channels. Aftermarket includes both industrial distribution and automotive aftermarket. The employee will serve as a primary contact for customers to address a comprehensive set of activities in the order-to-cash business process. Often requires advanced problem-solving skills and management of complex situations. Will require ability to influence and mentor peers.

Requirements

Fluent English, oral and written
Advanced problem-solving capacity
Solid customer relations skills; account management and relational skills
Professionalism and computer proficiency in email, data analysis and presentation
Decision-making in all aspects of account management
Collaborate with Supply Chain and other departments to achieve the intended goals
Effective and efficient communication with internal and external customers
Ability to work effectively in a team environment
In-depth analysis utilizing intermediate system knowledge
Intermediate Excel skills
Leading by example demonstrating commitment to team objectives
High School Diploma/GED required
Prior Customer Relations experience preferred

Responsibilities

Comprehensive account responsibility includes price and delivery quotations, order entry and schedule changes, forecasting, expediting, order book management and maintaining customer master information.
Collaborate with sales, supply chain, manufacturing and other internal partners to effectively manage their accounts and address any issues that impact our delivery performance.
Demonstrated intermediate product knowledge developed through continued training and account management responsibilities.
Understands commercial terms and able to effectively communicate to sales team and customers.
Exceed customer expectations through delivery performance, responsiveness, communication, proactive order management and order book maintenance.
Understands business decisions and guidelines and applies appropriately to customer situations.
Successfully interprets guidelines that enables them to make decisions or recommendations independently.
To maintain customer loyalty, visit Timken customers to enhance relationships and improve sales opportunities as needed.
Understand customer needs, order patterns, pricing, segmentation service levels and demonstrate ability to communicate and execute within Timken capabilities.
Serves the department by leading team meetings and providing guidance on complex issues utilizing their system expertise.
Will lead projects that impact the team or department.