Customer Relations Representative | Work From Home

AIL•Denver, CO

4d•Remote

About The Position

Globe Life AO is seeking motivated Remote Client Success Specialists to provide exceptional customer service while helping veterans, labor union members, credit union members, associations, and their families understand and enroll in valuable life, accident, and supplemental health insurance benefits. Whether you're starting your career or bringing experience from customer service, healthcare, retail, hospitality, banking, education, military service, or sales, we'll provide the training, mentorship, licensing guidance, and support needed to help you succeed.

Requirements

Excellent communicators with strong interpersonal skills.
Customer-focused and passionate about helping others.
Self-motivated, dependable, and organized.
Goal-oriented with excellent problem-solving abilities.
Comfortable working independently in a remote environment.
Proficient with computers, Zoom, CRM systems, and virtual communication tools.
Eligible to obtain any required state insurance license.
Be at least 18 years of age and legally eligible to work in the United States
Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
Complete required training and participate in virtual meetings
Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

Nice To Haves

Experience in customer service, client success, customer support, retail, hospitality, healthcare, banking, education, military, administration, insurance, call centers, or sales is welcomed—but not required.

Responsibilities

Welcome and onboard new members through virtual Zoom and phone appointments.
Connect with qualified members who have requested benefit information.
Educate clients on life, accident, and supplemental health insurance options.
Assess client needs and recommend personalized benefit solutions.
Answer client questions and provide ongoing customer support.
Conduct policy reviews and assist with beneficiary updates.
Maintain accurate records while following company and state compliance standards.
Participate in weekly coaching, mentorship, and leadership development.