Customer Relations Representative

Caterpillar Inc.•Nashville, TN

3d•$74,124 - $118,608•Onsite

About The Position

The Customer Relations Representative responds to customer inquiries and resolves general customer issues for Cat Financial, a subsidiary of Caterpillar Inc. The role involves addressing account questions and complaints, providing troubleshooting support, and redirecting inquiries when appropriate. The representative uses knowledge of financial products and collaborates with other business units, while ensuring customer communications are clearly documented. This position is full time and requires working onsite at the Nashville main office five days per week. Visa sponsorship is not available.

Requirements

Knowledge of customer-focused practices and the ability to use customer needs and satisfaction to develop customized solutions.
Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize information from multiple stakeholders and sources objectively.
Ability to use commonly used office hardware, software, and equipment, including word processing, email, presentation software, and spreadsheets.
Knowledge of customer service concepts and techniques; ability to meet or exceed customer expectations.
Knowledge of decision-making processes and tools; ability to analyze situations and make productive decisions based on informed judgment.
Understanding of effective communication concepts and ability to transmit, receive, and accurately interpret information and needs.
Knowledge of problem-solving approaches and tools; ability to apply them across diverse situations.
Knowledge of relationship management techniques and ability to maintain healthy working relationships with clients, vendors, and peers.
Must work onsite at the Nashville main office five days per week.
Successful completion of a drug screen is a condition of an employment offer.

Nice To Haves

Spanish and English bilingual capability.
Experience with Oracle, Salesforce, TSYS, or similar customer management platforms.
Experience in a fast-paced call center environment, managing telephone queues while delivering exceptional customer service.

Responsibilities

Address account inquiries and resolve customer complaints.
Provide troubleshooting support and redirect inquiries when appropriate.
Apply knowledge of financial products and collaborate with other business units.
Clearly document all customer communication.