Customer Relations Phone Representative

BrandSource•Springfield, IL

1d•Onsite

About The Position

This is an on-site, full-time hourly customer service position serving as a liaison between the company and its customers. The representative provides product and service information, resolves customer issues, and works to deliver a positive customer experience. The role involves handling a high volume of incoming calls and maintaining accurate customer records. Training is available for the right candidate, including those with limited experience. The schedule is Monday through Friday from 8:00 a.m. to 5:00 p.m., with a one-hour meal break, and every other Saturday from 8:00 a.m. to 4:00 p.m., with a 30-minute meal break. The workplace is closed Sundays. Compensation is $18.00–$19.00 per hour, with starting pay based on experience and work history. Listed benefits are available after 90 days.

Requirements

Strong phone etiquette and active listening skills.
Customer-focused mindset and ability to adapt to different personalities.
Excellent verbal and written communication skills.
Ability to multitask, prioritize, and manage time effectively.
Basic computer skills.
Accurate data entry skills.
High school diploma or equivalent.
Valid driver’s license.

Responsibilities

Manage a high volume of incoming calls.
Build trusting relationships with customer accounts through open and interactive communication.
Provide accurate and complete information using appropriate tools and resources.
Handle customer complaints, identify solutions, and follow up to ensure resolution.
Document customer interactions accurately, update accounts, and maintain records.
Follow communication procedures, guidelines, and company policies.