Customer Relations Manager

Sheehy Toyota of Timonium & Volvo Cars Hunt Valley • Cockeysville, MD

4d • Onsite

About The Position

Sheehy Auto Stores seeks a high-energy and emphatic customer relations manager who is passionate about delivering exceptional customer service and problem-solving. As CRM, you will establish relationships with customers throughout their car-buying experience. The CRM's mission is to engage with customers, remove obstacles, and meet customer buying expectations.

Requirements

• Toyota CRM experience is a plus but not required.
• Previous Sales or Customer Service experience is required.
• Computer proficiency, strong organizational, communication, and follow-up skills
• Excellent problem-solving skills, along with creativity and consistency
• Must be authorized to work in the USA
• Must be able to pass pre-employment testing to include background checks (MVR, drug test)

Responsibilities

• Provide support & guidance to professionals across your Nissan stores.
• Assist sales during and after vehicle sales delivery.
• Train and audit the delivery process to make sure it remains consistent
• Follow up on all sales customers to monitor their satisfaction
• Resolve any customer complaints in a timely and efficient manner
• Monitor product training for all sales associates to ensure completeness
• Data gathered from Medallia on KPI missed opportunities.
• Develop problem-solving techniques to resolve customer issues.
• Show composure, resilience, and flexibility as staff needs to evolve and volume changes.
• Expand social media knowledge.
• Respond to all social reviews and make sure reputation.com is at a 700 score.

Benefits

• Health, Vision, and Dental Insurance
• Paid Maternity & Paternity after one year of employment
• Start earning PTO on your 1st day of employment
• Paid Training
• Career Advancement
• 401(K) and profit sharing

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed