Customer Relations Management Representative
About The Position
Provide a range of customer service functions according to customer requests using technical product knowledge. Duties consist of answering sales calls and responding to emails, text, and customer portals to assist customers in ordering products. Quote pricing and delivery on products; pricing and delivery on special order items. Understand customer requests for technical and/or account status information. Know where to look for and find that information and relay it back to the customer in a timely and professional manner. Receive general direction from the Sales Support Manager; however, required to work on an independent basis.
Requirements
- High school diploma or GED with at least 3 years of related experience
- Strong SAP experience
- Candidate must be authorized to work in the US.
Nice To Haves
- Associates in a related field
- Experience in SAP
Responsibilities
- Serves as a representative of the Company and must display courtesy, tact, consideration, and discretion in all interactions with customers and coworkers.
- Must be able to develop friendly relationships with customers over a period of time.
- Quote pricing and delivery for customers via phone, fax and e-mail.
- Facilitate customer orders and confirm delivery dates with Manufacturing or appropriate Distribution center.
- Maintain communication with the Sales Support Manager to confirm delivery and price on any special order items.
- Ensure adequate stock is available when promising delivery dates, and if delivery cannot be met, the Rep must contact the customer directly to inform them of the situation.
- Coordinate logistical flow of items throughout company to fulfill customer requirements. This is accomplished with a high level of personal communication.
- Account ownership from launch through complete sales cycle of determined customers.
- Liaison for account to include full management of customer portals.
- Self-starter, with ability to problem solve and present solutions for continuous improvement of customer experience.
- Strong SAP experience.
- Process mapping reviews and improvements.
Benefits
- Competitive Pay
- Comprehensive benefits package, including medical, dental and vision coverage
- Benefits start on first day of employment
- 401(k) retirement savings plan with generous company match
- 10 paid holidays per year plus paid vacation
- Paid parental leave at one year of service
- Employee discounts on products and services
- Education expense reimbursement, eligible to apply at first day of employment
- Opportunities for professional development and career growth
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
