Associate Customer Relations Representative
About The Position
Applied Medical is a new generation medical device company with a proven business model and commitment to innovation fueled by rapid business growth and expansion. Our company has been developing and manufacturing advanced surgical technologies for over 35 years and has earned a strong reputation for excellence in the healthcare field. Our unique business model, combined with our dedication to delivering the highest quality products, enables team members to contribute in a larger capacity than is possible in typical positions. The Associate Customer Relations Representative supports customers, internal teams, and order management processes at Applied Medical. This customer relations representative role keeps customer orders accurate and on time, maintains clear communication with external customers, and coordinates with departments including Credit, Field Operations, and Shipping. The Associate Customer Relations Representative contributes directly to a positive customer experience and efficient order fulfillment across Applied Medical. This position is on-site and works a set schedule from 5:00 a.m. to 2:00 p.m., Monday through Friday.
Requirements
- Bachelor's degree
- More than one year of customer service experience in a call center setting, preferably within a manufacturing environment
- Proficiency in Microsoft Excel and Outlook
- Excellent written and verbal communication skills
- Strong attention to detail and organizational skills
Nice To Haves
- Bilingual in French
- Experience with Systems, Applications, and Products in Data Processing (SAP)
- Order entry or order management experience in a manufacturing or medical device environment
Responsibilities
- Enter customer orders accurately and follow established Customer Relations processes and workflows.
- Collaborate with external customers to address inquiries regarding orders, products, returns, shipping status, and account related matters.
- Communicate with internal teams, including Credit, Field Operations, and Shipping, to coordinate order-related activities.
- Maintain detailed, accurate documentation of customer interactions and order updates.
- Comply with Applied Medical safety rules, quality standards, and company policies.
- Assist with department tasks and cross-functional projects as assigned.
- Support continuous improvements that enhance customer experience and operational effectiveness.
- Respond to customer phone calls and email inquiries in a professional, courteous, and timely manner.
Benefits
- Competitive compensation range: $24- $28 / hour
- Comprehensive benefits package.
- Training and mentorship opportunities.
- On-campus wellness activities.
- Education reimbursement program.
- 401(k) program with discretionary employer match.
- Generous vacation accrual and paid holiday schedule.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
