Customer Relations Director

State of Montana•Helena, MT

About The Position

The State of Montana has a decentralized human resources (HR) system. Each agency is responsible for its own recruitment and selection. Anyone who needs a reasonable accommodation in the application or hiring process should contact the agency's HR staff identified on the job listing or by dialing the Montana Relay at 711. Montana Job Service Offices also offer services including assistance with submitting an online application. State government does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, childbirth or medical conditions related to pregnancy or childbirth, age, physical or mental disability, genetic information, marital status, creed, political beliefs or affiliation, veteran status, military service, retaliation, or any other factor not related to merit and qualifications of an employee or applicant. The Mission of the Office of the Secretary of State is to protect the integrity of elections, be an asset to businesses and preserve official history.

Requirements

Bachelor’s degree in public administration, business, or a specified field of expertise relevant to the program.
Five years of job-related experience.
Other combinations of education or experience may be substituted.

Responsibilities

Direct and manage customer service and communication to Montana businesses
Lead the overall direction and implementation of strategic and performance goals of business service division
Prioritize and implement system improvements for our businesses through the partnership with the Vendor
Ensure responses and solutions are provided to our customers within as outlined in the performance metrics
Identify opportunities for enhancing services and finding efficiencies through internal and external partnerships
Represent our office and attend business community events and meetings
Lead by example a positive work culture and fostering and growing employee engagement
Communicate and track legislation during the interim and session and help implement and understand impacts
Create print/web graphic products using a variety of application tools.
Plan and create graphics and content for internal and external communications.
In coordination with the communication director, develop and implement comprehensive communication and digital marketing strategy.
Ensure systematic publication of high quality and high impact content.